Wednesday, April 13, 2011

Amazon Content/Cover Debate Update


Impressively, and within 24 hours of the last email I sent that was directed up the customer service chain, Amazon reversed its decision on re-categorizing Spoil of War as erotica and removed those filters. It is now in the general catalog and searchable by anyone.

So who am I supposed to blame now if it doesn't sell?

(Also, new query crit below!)

12 comments:

McKoala said...

Did they give any explanation?

Slush said...

Way to rock it! I assume that they saw your links to the erotic covers you mentioned and realized their hasty decision was premature.

With McKoala though, did they provide any response or answer.

Phoenix said...

Sadly, no real explanation. I sent a long email with links to the erotic covers that don't have erotic filters. I also moved the conversation from the cover image to content per feedback from a good blog bud and mentioned:

"Perhaps I am not understanding the difference between 'Adult Content' and 'Erotica.'

The Color Purple and Lolita contain adult content, yet neither of them are labeled erotica, and both books show up in general searches.

I am happy to accept whatever filters are in place for the above two titles as my book deals with similar themes -- in a subplot -- about child sexual abuse. However, unlike in Lolita, where the abuse is the main plot and the reader is treated to the crude thoughts of the man perpetrating the abuse -- it's made very clear in my book that such abuse is not okay. I called out this subplot in my product description because I don't want readers who are sensitive to this content to be taken by surprise after they purchase the book.

I also tried to be very clear in the description that the sexual content in the book is handled sensitively and non-gratuitously. It is not there to titillate. I reiterate that it is not erotica."

Phoenix said...

Their reply, in its entirety:

"After further review, we have decided to remove any search restrictions. You can view the book’s detail page here: http://www.amazon.com/dp/B004UH7Z7U. It will also now be found in our general product search results.

We appreciate your feedback and apologize for any inconvenience caused by this temporary restriction."

Wilkins MacQueen said...

Rock on!

I'm wondering if someone googled your site and went OOPS! Can't hiss her off. Divine Intervention, I tell you, just Divine.

Jo-Ann said...

Good to know that with a little patience, persistence and politely worded letters, you can actually get a desirable outcome. Well done.

Whirlochre said...

That's great news. Looks like they spotted a self-inflicted default boobie.

Jo-Ann said...

Thanks for keeping us abreast of the situation. Bra-vo.

Phoenix said...

@Whirl and Jo: *Groan*

fairyhedgehog said...

Yay! Whatever the reason I'm glad it's sorted.

AA said...

I'm glad this is all sorted out. Especially since none of the alternate covers were really working for me. Except the one with Peter and Sarah, of course.

Phoenix Sullivan said...

OK. Off to see if I can get model releases from Pete and Sarah. Hope I can afford them...